Privacy policy

Last updated: October 8, 2025

Luxe Hall operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Luxe Hall is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and prevent fraudulent or illegal activity, and protect the integrity of our Services.

Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable laws, regulations, and legal processes, and to enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, Luxe Hall may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, vendors, and service providers who perform services on our behalf (such as payment processing, data analytics, fulfillment, shipping, and customer support).

  • With business and marketing partners to provide marketing services and targeted advertising, in accordance with their own privacy policies and applicable law.

  • When you direct or consent to the disclosure of information, such as for shipping products or using social media integrations.

  • With affiliates within our corporate group.

  • In connection with a business transaction or to comply with legal obligations and protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted to the Services may be shared with Shopify and third parties located in countries outside your jurisdiction. Shopify is responsible for processing personal information for certain enhanced features and for responding to requests related to those uses. To learn more, please visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. Luxe Hall is not responsible for the privacy practices, security, or content of those third-party sites.

Children's Data

The Services are not intended for use by children, and Luxe Hall does not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention

We implement reasonable safeguards to protect your personal information; however, no method of transmission or storage is completely secure. Personal information is retained only as long as necessary to fulfill the purposes described in this Policy or as required by law.

Your Rights and Choices

Depending on where you live, you may have rights to access, delete, correct, or receive a copy of your personal information, or to opt out of certain uses such as targeted advertising. Requests may be made through the Services or by contacting us.

Luxe Hall will not discriminate against you for exercising your rights and may verify your identity before processing requests.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including in jurisdictions that may not provide the same level of data protection.

Changes to This Privacy Policy

Luxe Hall may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Contact

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

Email: jeweleryusa25@gmail.com